Privacy Policy: Data Protection for UK Casino Users
Effective date: 17 September 2026
Casinouk Game Info ("we", "us", "our") operates the website casinoukgameinfo.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, and explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: name, date of birth, and identification documents required for age verification.
- Contact data: email address, postal address, and telephone number.
- Financial data: payment details and transaction history related to deposits and withdrawals.
- Technical data: IP address, browser type and version, device information, and cookie data.
- Usage data: pages visited, time spent on the site, and interactions with our services.
- Communications data: correspondence you send to us and records of customer support interactions.
Why We Process Your Data
We process your personal data on the following legal bases:
- Legal obligation: As a gambling operator licensed in the United Kingdom, we are required by law to verify your age and identity, implement anti-money laundering and counter-terrorist financing (AML/CTF) controls, and connect to the nationwide self-exclusion database (GAMSTOP).
- Contract performance: Processing is necessary to provide our services, including account management, deposits, and withdrawals.
- Legitimate interests: We may process data for fraud prevention, site security, and service improvement.
- Consent: Where required, we rely on your consent for cookies and other non-essential processing. You may withdraw your consent at any time.
We do not knowingly accept payments for gambling by credit card, and we do not permit gambling by any person under 18 years of age.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to provide our services and to meet our legal and regulatory obligations, including requirements imposed by the Gambling Commission. After that period, your data is securely deleted or anonymised.
Sharing Your Data
We do not sell your personal data. We share data only with:
- Regulators and law enforcement authorities, where legally required;
- Payment providers and verification services necessary to operate our services;
- Service providers who process data on our behalf under strict contractual safeguards;
- The national self-exclusion scheme (GAMSTOP), as required by our licence conditions.
Cookies
We use cookies and similar technologies to operate the website, remember your preferences, and understand how the site is used. Non-essential cookies are set only with your consent. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie management tool.
Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you;
- Right to rectification: correct inaccurate or incomplete data;
- Right to erasure: request deletion of your data where there is no legal reason to keep it;
- Right to restriction of processing and right to object to certain processing;
- Right to data portability: receive your data in a structured, machine-readable format;
- Right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving your request, as required by law. Please note that certain data, such as identity verification and transaction records, may be retained despite a deletion request because we are legally obliged to keep it.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to your data is limited to personnel who need it to perform their duties.
Children
Our services are strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that a minor has provided personal data, we will delete it promptly.
Complaints
If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. You also have the right to lodge a complaint about our gambling services with the relevant ADR body or the Gambling Commission.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this page regularly.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us at [email protected].